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Terms and Conditions

 

Terms and Conditions

Effective Date: 1/3/2025
Last Updated: 1/3/2025

Welcome to RoseAdv.com. These Terms and Conditions govern your use of our website and services. By using our site, you agree to these terms.

1. General Terms

  • Eligibility: You must be at least 18 years old to make a purchase.
  • Account Responsibility: If you create an account, you are responsible for keeping your login details secure.
  • Right to Modify: We may update these terms at any time without prior notice.


2. Product Listings and Availability

  • All books sold are second-hand and may have signs of wear.
  • We strive for accurate product descriptions, but errors may occur.
  • Availability is subject to stock, and we reserve the right to cancel orders if an item is unavailable.


3. Pricing and Payments

  • Prices are listed in AUD and are subject to change without notice.
  • We accept payments via Credit Card.
  • All transactions are secure, and we do not store your payment details.


4. Shipping and Delivery

  • Shipping times and costs vary based on your location.
  • Shipping cost are not included in the list price.
  • We are not responsible for delays caused by shipping providers.
  • If an order is lost or damaged during transit, contact us for assistance.


5. Returns and Refunds

  • Returns: We accept returns within 30 days of purchase if the item does not match the description.
  • Refunds: Refunds are issued only for defective or misrepresented items.
  • Process: To request a return, contact us.


6. Cancellation and Withdrawal of Services

  • We reserve the right to withdraw or cancel any service at our discretion.
  • Financial transactions may be subject to review and cancellation if fraudulent activity is suspected.


7. Liability Disclaimer

  • We do not guarantee uninterrupted access to our website and services.
  • We are not responsible for any errors in product descriptions, pricing, or availability.
  • We are not liable for any loss or damage arising from the use of our website or services.


8. User Conduct

Users of RoseAdv.com must not:

  • Engage in unlawful activities, including fraud or intellectual property infringement.
  • Post hate speech, bullying, spam, or any content that violates ethical standards.
  • Use our website for unauthorized promotions or advertising.
  • Attempt to interfere with website functionality through hacking or other means.


9. Account Suspension and Termination

  • We may disable or terminate user accounts at our discretion, especially in cases of policy violations.
  • If your account is disabled, you may contact us for review, but reinstatement is not guaranteed.


10. Intellectual Property and Copyright Rules

  • All content on RoseAdv.com, including images, logos, and text, is our property or used with permission.
  • Users may not reproduce, adapt, or distribute content without authorization.
  • If you believe any content infringes on copyright, please notify us.


11. Governing Law

These terms are governed by the laws of Australia Australia. Any disputes will be resolved in the courts of Australia.


12. Contact Information

For questions about these Terms, please contact us. 

Return and Refund Policy

 

Effective Date: 1/3/2025
Last Updated: 1/3/2025

At RoseAdv.com, we strive to provide high-quality second-hand books. If you are not satisfied with your purchase, we offer a clear returns and refund policy to ensure customer satisfaction.

1. Terms of Return

  • Items can be returned within 30 days of the purchase date.
  • To be eligible for a return, books must be in the same condition as when they were received.


2. Eligible Reasons for Return

We accept returns under the following circumstances:

  • The book was received in a condition different from the description on our website.
  • The wrong book was sent.
  • The book arrived damaged due to shipping.

Returns for reasons other than those stated above may not be accepted.


3. Process for Initiating a Return

  • Contact our customer support with your order details, reason for return, and supporting photos if applicable.
  • Our team will provide instructions on how to return the item.
  • The customer is responsible for return shipping costs unless the return is due to an error on our part.


4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed within 20 business days and issued to the original payment method.
  • Refunds do not include the original shipping cost unless the return is due to an error on our part.


5. Non-Returnable Items

  • Books marked as "Clearance" or "Final Sale" are not eligible for returns.
  • Any book returned in a condition different from how it was sent may not qualify for a refund.


6. Contact Information

For questions or assistance with returns, please contact us.



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